FAQ
Welcome to the Voreey FAQ section! Here, you'll find answers to the most frequently asked questions about our products, services, and policies. If you need further assistance, feel free to contact us:
Email: info@voreey.com
Phone: +44 7414 676708
Address: 20 Browning St, Stafford ST16 3AX, United Kingdom
General Questions
Q: What is Voreey?
A: Voreey is an online store specializing in premium-quality products designed to enhance your daily well-being. We offer a wide range of stylish and functional accessories.
Q: How can I contact Voreey's customer service?
A: You can reach our customer service team by email at info@voreey.com or by phone at +44 7414 676708. We're here to help!
Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the provided steps to complete your order.
Q: What payment methods are accepted?
A: We accept major credit cards (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, JCB).
Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–8 business days within united kingdom.
Q: Do you offer international shipping?
A: Currently, we only ship within united kingdom. We hope to expand our delivery options in the future.
Q: Is shipping free?
A: Yes, standard shipping is free for all orders within united kingdom.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returns within united kingdomare free.
Q: How do I return a product?
A: To initiate a return, contact us at info@voreey.com with your order number and reason for return. We will provide you with a prepaid return label and instructions.
Q: Can I exchange an item?
A: Yes, exchanges are possible within 30 days of purchase. Please contact our customer service to arrange an exchange.
Products
Q: Are the products high-quality?
A: Yes, we are committed to offering products made from the best materials, ensuring durability and safety.
Q: How do I choose the right size?
A: Each product page includes detailed descriptions and size information. If you need additional assistance, our team is ready to help.
Q: Do you offer eco-friendly products?
A: Yes, we provide a range of environmentally friendly products designed to be safe for you and beneficial for the planet.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can complete your order as a guest. However, creating an account allows you to track your orders, save your delivery information, and enjoy special promotions.
Q: Is my personal information secure?
A: Yes, we take your privacy and data security very seriously. Our site uses encryption systems and secure payment gateways to protect your information.
Q: How can I sign up for your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our homepage. Stay updated on new products, promotions, and practical tips.
Need Help or Have Questions?
Our team is here to assist you!
Address: 20 Browning St, Stafford ST16 3AX, United Kingdom
Email: info@voreey.com
Phone: +44 7414 676708
Contact Form: Contact us
Our customer service is available from:
Monday to Saturday: between 8:00 am to 6:00 pm
Sunday: Closed
The customer service replies within 24 to 48 hours during working days.
If you have any questions make sure to read our "FAQ Page"
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!